Return Policy

At TTUBBIEZ, we strive to provide you with high-quality ice cream storage containers and an exceptional customer experience. We understand that sometimes things may not go as planned, so we have designed a return policy to ensure your satisfaction while protecting both parties involved.  Please note that the TTUBBIEZ Stickers are non refundable.

Please review the following guidelines:

1. Eligibility for Returns:
- You may initiate a return within 30 days of receiving your TTUBBIEZ ice cream storage containers.
- The product must be unused, in its original packaging, and in the same condition as when you received it.

2. Return Process:
- To initiate a return, please contact our customer support team within the specified return window.
- We will provide you with a return authorization number and further instructions on how to proceed.
- Return shipping costs will be the responsibility of the customer unless the return is due to our error.

3. Inspection and Refund:
- Upon receiving the returned item, our team will inspect it for compliance with the return eligibility criteria.
- If the item meets the necessary requirements, we will issue a refund for the purchase price, excluding any original shipping charges.
- Refunds will be processed using the original payment method within 5 business days.

4. Damaged or Defective Items:
- In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately.
- We may require photographic evidence or other relevant information to assist with the resolution process.
- Once the issue is verified, we will offer you a replacement or a refund, including any applicable shipping charges.

5. Non-Returnable Items:
- For hygiene and safety reasons, we cannot accept returns on items that have been used, damaged, or altered.

6. Customer Satisfaction:
- We take pride in providing exceptional customer service and addressing any concerns promptly.
- If you have any questions or need assistance with your order, please reach out to our dedicated customer support team.

Please note that this return policy is subject to change without prior notice. For the most up-to-date information, we encourage you to visit our website or contact our customer support team.

Thank you for choosing TTUBBIEZ for your ice cream storage needs. We appreciate your business and look forward to serving you again in the future.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.